Last updated: August 7, 2026
This Privacy Policy explains how True to Promise and Heavenly Goods Studio collect, use, and protect information when you visit this website, request a quote, or place an order, whether through our website checkout, an approved quote, or one of our order request forms, and regardless of whether payment is made through Stripe, PayPal, or another accepted payment method.
When you place an order, request a quote, or contact us, we may collect your name, email address, phone number, billing and shipping address, order details, and any files, logos, images, or photos you upload for a personalized product.
Like most websites, we automatically receive some technical information when you browse our site, such as your IP address, device and browser type, and general activity on the site (for example, pages viewed), typically through cookies and similar technologies.
This website runs on WordPress with WooCommerce for products, orders, and checkout, and SureForms for our custom order request forms. Payments are processed by Stripe and PayPal, who receive the information necessary to process your payment; we do not store your complete card details ourselves. We also use Jetpack and Akismet for site security and spam protection, WP Mail SMTP to help ensure our emails are delivered reliably, 3CX for live chat and customer messaging, and an accessibility tool (Ally) to help make this site easier to use. We use tracking integrations for Google, Meta (Facebook/Instagram), Reddit, Snapchat, and Klaviyo to help us understand site activity, measure advertising performance, and, where applicable, send marketing communications.
We use the information we collect to prepare quotes, produce and fulfill orders, process payments, arrange shipping, provide customer service, prevent fraud, and comply with legal obligations.
We share information with service providers only as needed to operate our business, such as payment processors (Stripe, PayPal), the plugins and platforms described above, and shipping carriers.
Cookies help our site function properly (for example, keeping items in your cart) and help us understand how visitors use our site. You can control cookies through your browser settings.
We keep order records and related documents for as long as reasonably necessary for business, accounting, and legal purposes.
We take reasonable steps to protect the information we collect, but no method of transmission or storage is completely secure.
You may ask us to access, correct, or delete personal information we hold about you by contacting us using the information below, subject to any legal or business record-keeping requirements.
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Questions about this Privacy Policy can be sent to support@truetopromise.com. We are based in Houston, Texas, and typically respond within 1–2 business days.
This policy is provided for general informational purposes and does not constitute legal advice.
